Editing a user

• To edit user details:

1. Click the USERS tab and the USERS page is presented.
2. The number of users for your business is displayed at the top of the page. Users can be filtered to help find a particular user. Start entering text for the user's first name, last name or email address in the Filter users text box and suggested users are automatically displayed in the list below. Keep entering extra letters to narrow down the suggestions until you find the correct user in the list.
3. Select the user from the list and the right-hand panel updates with the details for the user. Edit one or more of the following using the text boxes provided:

   Mandatory fields are indicated with a red *. You CANNOT update the details for the users until all mandatory fields are populated.

   • First name
   • Last name
   • Email address - the email address is read-only. If the email address is incorrect, this user must be deleted (refer to Deleting a user) and then added as a new user again (refer to Adding a user) whereby he/she can register with NICE Investigate Community.
   • Phone number
4. Check the User is an Administrator box to provide this user access to manage users and groups.

   If you are editing your own user account and uncheck the User is an Administrator box, a message is presented informing you that you are about to remove your administration rights for your business. Click the Continue button if you are sure.
   
   There MUST be at least one administrator for your business so if you are the sole administrator, you will be unable to save your user changes.

5. Check the User is a Primary Business Contact box to set this user as a primary business contact for the requestor at the police agency who creates requests for your business. Any users who are set as a Primary Business Contact will receive email notifications for requests made to your business when a user or group has not been specified to send the request to.

   There MUST be at least one primary business contact for your business. You CANNOT save changes if there are no other users set as a primary business contact.

6. Within the Groups section, update any groups for this user by checking/unchecking the associated group box(es). If there are no groups configured, then none are listed and details of adding a new group and the benefits of having groups to assist police agencies sending requests to your business is displayed. For help managing groups, refer to adding and editing a group.
7. Once you have completed updating the details for this user, click the Save changes button.

The users details are now updated on the USERS page.